One-step versus two-step user feedback experiences
I am working on a user feedback mechanism, and have seen conflicting content out there on the best way to remove user-friction from submitting useful feedback. There is the simple and streamlined...
View ArticleChat waiting time feedback
We have a Live Chat services but the problem is we don't have enough number of agents to answer all the inquiries of all customers. So customers really need to wait especially during peak hours. Our...
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